Lake Saroma Tsuruga Resort

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FAQ

ACCESS

How do I get from the airport to the hotel?: We offer a complimentary shuttle bus from Memanbetsu Airport. Reservations are required; please book at least 3 days in advance.
https://www.s-tsuruga.com/en/access/#bybus

To make a reservation:
Phone: 0152-54-2000
Email: saroma@tsuruga.com

Is there bicycle parking?: We do not have a dedicated bicycle parking area. Bicycles may be kept at the front porch or stored inside the hotel. Please ask a staff member for assistance.

Is there a cruise, sightseeing boat, or ferry service nearby?: "Saroma Lake Azarashi Kanko-sen Co., Ltd." is located approximately 30 minutes by car from our hotel. Please note that reservations must be made directly with the operator.
For details: https://www.okhotskool.jp/okhotsk_info/568/

How can I reach the hotel by bus?: Please visit the access page on our website for directions.
https://www.s-tsuruga.com/en/access/

Do you have a shuttle bus service?: We offer a complimentary shuttle bus from Memanbetsu Airport. Reservations are required; please book at least 3 days in advance.
https://www.s-tsuruga.com/en/access/

To make a reservation:
Phone: 0152-54-2000
Email: saroma@tsuruga.com

Is there a drop-off/pick-up area for charter buses?: Charter buses may drop off and pick up guests at our front entrance.

What is the nearest expressway exit?: The nearest expressway exit is the Engaru IC on the Asahikawa–Monbetsu Expressway. For more details, please visit:
https://www.s-tsuruga.com/en/access/

How do I get to the hotel?: Please visit the access page on our website for full directions.
https://www.s-tsuruga.com/en/access/

How do I get from the nearest train station to the hotel?: The nearest station is JR Kitami Station. From there, you may take a local bus or come by car.
https://www.s-tsuruga.com/en/access/

Is there parking available?: We offer free parking in front of the hotel. If the lot is full, we will valet your vehicle at the main entrance.

Can I use the parking lot before check-in or after check-out?: Before check-in, parking is available only if spaces are open.
After check-out, please use the day-trip dedicated parking lot.

Is there a vehicle drop-off or luggage loading area?: Yes, there is a vehicle drop-off area at the main entrance where you can load and unload luggage. During busy periods, please follow the directions of our staff.

Is there an elevator at the nearest train station?: JR Kitami Station, the nearest station, does not have an elevator.

Do you offer valet parking?: Generally, we ask guests to park their own vehicles. If you would like valet parking, please let our doorman know upon arrival.

What are the road conditions like in winter?: For current road conditions in Hokkaido, please visit:
https://northern-road.ceri.go.jp/navi/

In the Okhotsk region, strong winds often cause snow to drift onto roads, which can make driving hazardous. Even on snow-free days, black ice (black ice-ban) is common. Please drive with extreme caution.

Can you tell me about the local area?: Kitami Tokoro-cho has deep ties to the ancient Okhotsk culture, and visitors can experience the lives of people who lived by the sea through local artifacts and historic sites.

The area is known for its exceptional seafood from the cold Okhotsk Sea, particularly scallops—Lake Saroma is the birthplace of scallop farming. Farming also thrives here, with crops such as onions, sweet potatoes, wheat, and beets.

Lake Saroma is the largest lake in Hokkaido and third largest in Japan, and its sunsets—selected as one of Japan's Top 100 Sunsets—are breathtaking. The area is also known as "the home of curling," with a vibrant sports culture rooted in the community across all generations.

Can you carry luggage to my room?: After completing check-in, a staff member will carry your luggage to your room.

Can I store my luggage before check-in or after check-out?: We are happy to hold your luggage at the front desk before check-in and after check-out. Please ask a staff member.

Can I have luggage stored during a wedding or reception?: We do not host weddings or receptions, but as a standard service we are happy to store your luggage.

How can I store valuables?: Please use the in-room safe for valuables. The front desk can also hold them for you.

Can I send a package from the hotel?: Parcel delivery services are available at our gift shop. Shipping boxes are also available for purchase.
https://www.s-tsuruga.com/facilities/shop/

Do you offer luggage delivery between the hotel and the airport?: We are sorry, but we do not offer luggage delivery between the hotel and the airport.

Do you offer luggage delivery between the hotel and the train station?: We are sorry, but we do not offer luggage delivery between the hotel and the train station.

Can the hotel receive luggage sent in advance?: We will hold any luggage sent ahead of your arrival until your check-in date. Please write the following two items on the delivery slip and bring the tracking receipt on the day of arrival:

① Name of the reservation holder
② Your expected arrival date

[Send to]
〒093-0216
306 Sakaeura, Tokoro-cho, Kitami, Hokkaido, Japan
Lake Saroma Tsuruga Resort
TEL: 0152-54-2000

Tell me about motorcycle parking.: There is no dedicated motorcycle parking. Motorcycles may be kept at the front porch or in the parking lot. Please ask a staff member for assistance.

Is there a luggage cart or trolley?: A luggage cart is available in the entrance foyer of the front lobby.

STAY

Can I reach a hotel operator?: For in-house calls, dial extension '8' for the front desk. For external inquiries, please call our main line at 0152-54-2000 and a staff member will assist you.

Can a companion check in before me?: Yes, a companion may check in before you. Please provide the name of the reservation holder.

Is early check-in available?: If your room is ready, early check-in before 15:00 may be possible. Please ask at the front desk. An additional charge may apply depending on the time.

Is there a latest check-in time?: If your check-in will be after 19:00, please notify the hotel in advance. Reservations may be cancelled if we do not hear from you.

What do I need to bring for check-in?: Guests with non-Japanese nationality are required to present their passport at check-in. Please fill in your nationality, passport number, port of entry, and date of entry on the registration card.

What are the check-in and check-out times?: Check-in is from 15:00 and check-out is by 10:00.

Can I change my scheduled check-in time?: Of course, we are happy to accommodate a change to your expected check-in time. If you expect to arrive later than planned, please contact us in advance.

Can I check out early or shorten my stay?: Our front desk on the 2nd floor is staffed 24 hours a day, so early morning and late-night check-outs are possible. Shortening your stay may incur a cancellation fee. Please inquire at the front desk for details.

Is express or flexible check-out available?: Express check-out: An automated checkout machine is available in the front lobby, along with a key return box. After completing payment at the machine, simply place your key in the return box to check out.
※ Please note that the machine cannot be used for some payment methods such as subsidy vouchers or group billing.

Flexible check-out: Late check-out is subject to room availability. An additional charge of 20% of one night's room rate (70% of the basic room rate) will be applied for each hour of overstay.

Where can I find the accommodation terms and conditions?: Please refer to the following:
https://www.s-tsuruga.com//images/home/yakkan_saroma.pdf

Tell me about the hotel.: Please visit:
https://www.s-tsuruga.com/concept/

Do you have a brochure, and can you send one?: A digital brochure is available for download:
https://www.s-tsuruga.com/images/pdf/pamphlet.pdf

To request a mailed copy, please contact us:
TEL: 0152-54-2000
Email: saroma@tsuruga.com

What types of accommodation plans do you offer?: We offer a variety of plans to suit your style. Please visit our booking page for details:
https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/search/

Tell me about banquet plans.: Availability depends on the date and current bookings. Please contact us directly:
TEL: 0152-54-2000
Email: saroma@tsuruga.com

Do you have year-end or New Year party plans?: For banquet and dining inquiries, please contact us:
TEL: 0152-54-2000

Tell me about wedding plans.: We are sorry, but we do not offer wedding services.

Can I change my accommodation plan?: Changes and cancellations to your reservation can be made here:
https://www4.489pro.com/asp/489/henkou_login.asp?yaid=01100665&lan=JPN&gp=YES&liop=1&kid=00027

Cancellation policy:
8–14 days prior: 10% of room rate
2–7 days prior: 30% of room rate
1 day prior: 50% of room rate
Same day or no-show: 100% of room rate
※Travel agency terms may apply.
Please refer to the accommodation terms and conditions for details:
https://www.s-tsuruga.com/images/home/yakkan_saroma.pdf

Phone: TEL: 0152-54-2000

Tell me about airline miles.: Miles are a service offered by JAL. Please visit:
https://onsen.jal.co.jp/about/

Can I get a certificate of stay?: Yes, we can provide one. Please ask the front desk staff.

Do you have wheelchairs available?: Rental wheelchairs are available. Please ask a staff member.

Tell me about accessibility features.: The hotel has two elevators. One is dedicated to accessing the communal bath area.

Is there an accessible restroom?: An accessible restroom for wheelchair users is available in the public restroom area on the 1st floor.

Are there coin lockers?: There are no coin lockers, but hotel guests' luggage can be stored at the front desk. Please feel free to ask.

Tell me about coupons and discounts.: By registering as an official website member, you can enjoy an exclusive 5% member discount.
Member Registration:https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/member/input/

Is day-trip or day-use bathing available?: Day-trip bathing is available.
https://www.s-tsuruga.com/en/hotspring/daytrip.html

Is there drinking water in the room?: Drinking water is provided in the refrigerator. The tap water in all rooms is also safe to drink.

What should I do if I become ill?: Please contact the front desk in the event of a medical emergency, and we will assist with arranging transport to a hospital.

Are there staff who speak foreign languages?: We do not have staff who are fluent in foreign languages.

What is the hotel's address?: 〒093-0216
306 Sakaeura, Tokoro-cho, Kitami, Hokkaido, Japan
Lake Saroma Tsuruga Resort
TEL: 0152-54-2000

What is the front desk extension number?: Dial extension 8 to reach the front desk.

Is there a Jacuzzi or jet bath?: There is no Jacuzzi or jet bath in the communal bath.

Is there a hotel floor map?: A floor map is available here:
https://www.s-tsuruga.com/floorguide/

Can non-guests enter the guest rooms, and where should visitors meet?: For reasons of privacy, security, and fire safety, non-guests are not permitted in guest rooms or on guest-room floors. Please meet visitors in the lobby.

Tell me about membership and member benefits.: The Tsuruga Group Web Membership is a great way to enjoy exclusive benefits—free to join, no annual fee.

◆Benefit 1: Members-only email newsletter with seasonal information and exclusive plans
◆Benefit 2: Members-only accommodation plans at special rates

https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/member/input/

Is there a discount for booking multiple rooms?: Please visit the following for multi-room booking discounts:
https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/search/

Do you issue qualified invoices (receipts with invoice registration number)?: For payments made directly at the hotel (cash or credit card), we issue an itemized receipt or a handwritten receipt. If you require a specific payee name, please inform a staff member at check-in.

For online card payments or reservations made through travel agencies (using coupons or vouchers), we cannot issue a hotel receipt. Please contact your booking platform for a receipt.

Where is the front desk and what are the hours?: The front desk is located on the 2nd floor of the hotel and is open 24 hours a day.

Tell me about job openings.: Please visit the following URL for recruitment information:
https://tsurugasp.com/recruit/

Can guide dogs and service dogs be brought into the hotel?: Guide dogs and service dogs are permitted in the hotel in accordance with the Act for Supporting Persons with Disabilities Using Service Animals.

Can I walk around the hotel in my room wear and slippers?: You are welcome to move around the hotel in your room wear and slippers. There is also no dress code, so all facilities—including restaurant 'La Mer' and French restaurant 'HISTOIRE'—may be accessed in room wear and slippers.

What is your lost and found policy?: If items are found in your room after check-out, we will hold them and await contact from the owner. If no instructions are received, valuable items will be reported to the nearest police station within 7 days of discovery, and other items will be disposed of after 3 months. Food, beverages, tobacco, and magazines will be disposed of immediately.

Can I stay alone?: Single guests are welcome. A solo travel plan is also available.
For the single-occupancy plan, please click the link below:https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/search/?nights=1&r_num=1&num=1&show=plan&isPriceTotalPerson=true&nights_unspecified=1

Can I bring my pet?: Small dogs up to 5 kg are welcome. We offer a dedicated pet-friendly room for dogs.

A valid vaccination certificate (administered within the past year but at least 2 weeks prior) and a rabies vaccination certificate are required.
https://www.s-tsuruga.com/rooms/dog/

※ Due to fire safety evacuation route requirements, a maximum of one small dog is allowed per room.

What is the weather and average temperature like?: Please refer to our sightseeing page for climate information and clothing suggestions:
https://www.s-tsuruga.com/sightseeing/

Is there a curfew?: There is no curfew. Our front desk is staffed 24 hours a day.

Can minors stay without an adult?: Minors may stay unaccompanied. However, if all guests are under 20 years of age, a signed parental consent form is required. Please submit the form by mail or fax in advance, or bring it on the day of check-in.

Can I use streaming services such as Netflix?: The televisions in each guest room are equipped with a VOD (video on demand) service.

Paid content (your own login credentials are required):
・NETFLIX ・Hulu ・Prime Video ・Disney+ ・DAZN ・U-NEXT ・d Anime Store, and more

Tell me about the welcome drink service.: A complimentary drink corner exclusively for overnight guests is available in the front lobby.

Tell me about extended or long-term stays.: We offer plans with extended-stay benefits. Please visit for details:
https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/search/

Tell me about credit card payment and pre-authorization.: We accept VISA, UC, DC, JCB, American Express, Saison, UFJ, Mastercard, Diners Club, NICOS, Life, JAL, and other major cards.

Can I pay with electronic money?: We are sorry, but electronic money payments are not accepted.

Can I pay with electronic money at the restaurant?: We are sorry, but electronic money payments are not accepted.

Are taxes and service charges included in the room rate?: Room rates generally include all service charges and taxes. However, a separate bathing tax (nyuto-zei) of ¥150 per adult per night applies.

Can I pay with QR code, barcode, or carrier billing?: Payment at our hotel is accepted in cash or by credit card only.

Tell me about paying for accommodation.: On-site payment is accepted in cash or by credit card (some card types excluded).

Accepted card types: VISA, UC, DC, JCB, American Express, Saison, UFJ, Mastercard, Diners Club, NICOS, Life, JAL, and others

Can I receive an invoice and pay by bank transfer later?: We can issue an invoice; however, please note that payment must be made in advance before your stay.

Can I use UnionPay (China UnionPay)?: Yes, UnionPay is accepted.

If I book multiple rooms, can they be adjacent?: When booking multiple rooms, we will do our best to assign rooms near each other. Please let us know your preference at the time of booking. Please note that we cannot always guarantee this, depending on availability.

Can I make an internet plan reservation by phone?: Depending on the plan, reservations for plans on our official website can be made by phone. However, plans that require online booking cannot be accepted by phone.
TEL: 0152-54-2000

Plans from travel agencies cannot be booked through our hotel. For changes or cancellations to travel agency reservations, please contact the agency directly.

Tell me about post-booking changes, cancellations, and refunds.: Changes and cancellations can be made here:
https://www4.489pro.com/asp/489/refer_login.asp?yaid=01100665&lan=JPN&gp=YES&liop=1&kid=00027

Cancellation policy:
8–14 days prior: 10% of room rate
2–7 days prior: 30% of room rate
1 day prior: 50% of room rate
Same day or no-show: 100% of room rate
※Travel agency terms may apply.
https://www.s-tsuruga.com/images/home/yakkan_saroma.pdf

Phone: TEL: 0152-54-2000

Can I request a specific floor or room orientation?: We will note your request, but please understand that we may not always be able to accommodate it depending on availability on the day.

How can I check my reservation status or details?: You can check your reservation here:
https://www4.489pro.com/asp/489/refer_login.asp?yaid=01100665&lan=JPN&gp=YES&liop=1&kid=00027

Phone: TEL: 0152-54-2000

Can I make a reservation by fax?: Yes, fax reservations are accepted.

Tell me about checking availability and making a reservation.: Check availability and make a reservation at the best price here:
https://www.489pro-x.com/en/https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/search/

How far in advance can I book?: Booking windows vary by plan. Please check the details of your preferred plan:
https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/search/

How can I contact you?: 〒093-0216
306 Sakaeura, Tokoro-cho, Kitami, Hokkaido, Japan
TEL: 0152-54-2000
FAX: 0152-54-2105
Email: saroma@tsuruga.com

What should I do if I don't receive a booking confirmation email?: In some cases, automated emails may be sorted into your spam or junk mail folder. Please check there first.

For further assistance, please contact us:
Phone: 0152-54-2000
Email: saroma@tsuruga.com

What should I do if my preferred dates are not available online?: If your preferred dates are not showing availability on our website, please call us directly.
Lake Saroma Tsuruga Resort
TEL: 0152-54-2000

How late can I change the number of guests?: Changes and cancellations can be made here:
https://www4.489pro.com/asp/489/henkou_login.asp?yaid=01100665&lan=JPN&gp=YES&liop=1&kid=00027

Cancellation policy:
8–14 days prior: 10% of room rate
2–7 days prior: 30% of room rate
1 day prior: 50% of room rate
Same day or no-show: 100% of room rate
https://www.s-tsuruga.com/images/home/yakkan_saroma.pdf

Phone: TEL: 0152-54-2000

How many rooms can I book at once?: Up to 10 rooms can be booked at one time through our official website.

How far in advance can I start booking?: Booking opening dates vary by plan. Please check the details of your preferred plan:
https://www.489pro-x.com/en/tsurugagroup/s-tsuruga/search/

Can I be put on a waiting list?: We do not maintain a waiting list, but we provide real-time availability updates. Please contact our reservations desk.
TEL: 0152-54-2000

Tell me about staircases and emergency exits.: Emergency exit maps by floor are available at the following links:

1F: https://cdn.talkappi.com/218006/faq/inquiry.other_stairs_1_ja
2F: https://cdn.talkappi.com/218006/faq/inquiry.other_stairs_2_ja
3F: https://cdn.talkappi.com/218006/faq/inquiry.other_stairs_3_ja
4F: https://cdn.talkappi.com/218006/faq/inquiry.other_stairs_4_ja

Can you store frozen or refrigerated items?: We can generally accept frozen or refrigerated items depending on the content and size. Please inquire at the front desk.

Is electric kickboard rental available?: We are sorry, but electric kickboard rental is not available.

Tell me about your privacy policy.: Our privacy policy can be found at:
https://www.tsurugagroup.com/company/privacy/

Where can I find my reservation number?: Your reservation number can be found in the management screen of your booking platform or in your booking confirmation email.

GUEST ROOM

Is there an air purifier in the room?: Each guest room is equipped with a humidifying air purifier.

Tell me about the air conditioning in the rooms.: Heating and cooling are controlled centrally for the entire hotel.

What amenities are provided?: The following amenities are provided: shampoo, conditioner, body soap, cotton pads, cotton swabs, toothbrush, razor, hair brush, comb, shower cap, laundry bag, clothes brush, shoe horn, and more.

Are there rooms with a balcony or terrace?: Yes, some rooms feature a balcony. Please visit our rooms page for details:
https://www.s-tsuruga.com/en/rooms/

Is the in-room bath a hot spring?: The in-room bath is not a hot spring.

Tell me about the in-room bathroom and washbasin.: Bathroom configurations vary by room type. Options include rooms without a bath, rooms with a shower only, and rooms with a unit bath. For details on each room, please visit:
https://www.s-tsuruga.com/en/rooms/

When is the futon set up and taken down?: Your futon will be set up while you are out for dinner. In some cases, staff may need to enter the room while you are present. After check-out, the futon will be folded.

Tell me about the beds in the rooms.: Bed sizes vary by room. Please visit our rooms page for details:
https://www.s-tsuruga.com/en/rooms/

How can I contact another room?: Dial the other room's room number directly from the in-room phone to connect.

What is the maximum number of guests per room?: The maximum occupancy varies by room. The Junior Suite can accommodate up to 6 guests.
https://www.s-tsuruga.com/en/rooms/

Can I change rooms?: Room changes are subject to availability.

Tell me about housekeeping during an extended stay.: In-room cleaning is carried out from 10:00 onward. Staff will try to clean while you are away, but please let us know if you will be in the room during the day. If you do not require cleaning, please inform the front desk.

Are there connecting rooms?: We are sorry, but connecting rooms are not available.

Can I take leftover food from the restaurant back to my room?: For food safety reasons, leftover food from dinner or breakfast may not be taken back to your room.

Are the room keys auto-locking?: Most rooms have auto-locking doors; however, some Japanese-style rooms require manual locking.

Is there an electric kettle in the room?: All rooms are equipped with an electric kettle.

Tell me about the room facilities.: Television (free), satellite broadcasting, air conditioning, refrigerator (empty), electric kettle, desk lamp, safe, washbasin, washlet toilet

Are there AI speakers in the rooms?: We are sorry, but AI speakers are not available in guest rooms.

Can I request extra towels or amenities?: Please ask the front desk for additional face towels and bath towels. Toothbrushes, razors, shower caps, hair brushes, and cotton sets are available to take freely from the 2nd-floor lobby.

Can an extra bed be added?: We are sorry, but extra beds are not available.

Can I have food delivery (such as pizza) delivered to my room?: Food delivery from outside vendors is not permitted.

Tell me about the in-room refrigerator.: All rooms are equipped with an empty refrigerator.

Is there a hair dryer in the room?: All rooms are equipped with a hair dryer.

Is there a humidifier in the room?: There is no humidifier in the rooms, but one can be borrowed on request.

Can I make outside or international calls from my room?: Outside and international calls are not available from in-room phones.

Is Wi-Fi available?: Wireless internet (Wi-Fi) is available in all guest rooms.

Is there an iron and ironing board?: A loanable iron is available.

How many room keys are provided?: Two room keys are provided per room.

Is there a room with a private outdoor bath?: We do not have rooms with private outdoor baths (rotenburo).

What types of rooms are available?: We offer a variety of room types. Please visit our rooms page for details:
https://www.s-tsuruga.com/en/rooms/

Are there two-room suites?: Please visit our rooms page for details:
https://www.s-tsuruga.com/en/rooms/

Are Japanese-style or Japanese-Western rooms available?: We offer Japanese-style rooms, Japanese-Western rooms, and a Junior Suite.

[Lake Saroma/Sunset side] Japanese room, 12 tatami (45 m²): 3 rooms
[Lake Saroma/Sunset side] Japanese-Western room with balcony (45 m²): 3 rooms
[Sunset/Saroma side] Junior Suite (69 m²): 1 room

Tell me about non-smoking and smoking rooms.: All guest rooms are non-smoking (including e-cigarettes and heated tobacco products). Smoking areas are available on the 1st and 3rd floors.

Is there a safe in the room?: All guest rooms are equipped with a safe for storing valuables.

Is the tap water drinkable?: Tap water in all rooms is safe to drink.

Is there a toilet in the room? Where are the shared restrooms?: All guest rooms are equipped with a washlet (bidet) toilet.

How many rooms does the hotel have?: The hotel has a total of 68 rooms.

Is there a trouser press?: A loanable trouser press is available.

Tell me about the in-room television.: Satellite broadcasting is available on the in-room television.

Is VOD (video on demand) available?: The televisions in each guest room are equipped with a VOD service.

Paid content (your own login credentials are required):
・NETFLIX ・Hulu ・Prime Video ・Disney+ ・DAZN ・U-NEXT ・d Anime Store, and more

What is the view from the room?: Most rooms offer a view of Lake Saroma. Exceptions include the lakeside-angle twin rooms, economy twin rooms, and pet-friendly twin rooms.

Can I borrow a waterproof pad (for bedwetting)?: Waterproof pads are not available for loan.

Can the windows be opened?: The windows in guest rooms can be opened slightly for ventilation.

Are there women-only rooms or floors?: There are no women-only rooms or floors.

Tell me about the room wear (pajamas, yukata, etc.).: Each room is provided with a samue (traditional Japanese work garment used as room wear).

Are rental bicycles available?: Rental bicycles are available during the summer season.
https://www.s-tsuruga.com/en/about/experience/siri.html

Can you arrange a taxi?: Please ask the front desk to arrange a taxi. Please note that it may take some time for the taxi to arrive, so we recommend requesting early.

Can you arrange a rental car or car-sharing service?: Please arrange your own rental car. We are unable to make arrangements on your behalf.

Are colored yukata available for rent?: We are sorry, but colored yukata are not available.

Is currency exchange available?: We are sorry, but currency exchange is not available.

Can I send or receive faxes?: Fax receiving is available. Please note that we cannot send faxes on your behalf.

Do you have over-the-counter medicine?: We are unable to provide medicine to guests. Under Article 24 of the Pharmaceutical and Medical Device Act, hotels are prohibited from dispensing medication.

We recommend bringing any necessary medication with you. Thank you for your understanding.

Can I request a wake-up call?: Wake-up calls are available. Please let the front desk know your preferred time.

Are newspapers available?: Complimentary newspapers are available in the front lobby (Nikkei, Asahi, Hokkaido Shimbun, and Yomiuri).

Can I borrow a mobile phone charger or power bank?: Chargers are available for loan depending on the device model.

Is copying or printing available?: Photocopying is available at the front desk. Please inquire about charges.

Is there a weighing scale?: Weighing scales are available in the changing rooms of both the men's and women's communal baths.

Can I borrow a laptop computer?: Laptop computers are not available for loan.

Can I borrow geta, zori, or setta sandals? Are children's sizes available?: We are sorry, but geta, zori, and setta sandals are not available.

Are socks or tabi (Japanese socks) available?: We are sorry, but socks and tabi are not available.

Is umbrella lending or sales available?: Complimentary umbrellas are available for overnight guests to borrow freely.

Are hangers provided in the room?: Hangers are available in the closet of each room.

Is fabric or room deodorizing spray available?: Each guest room is equipped with a fabric and room deodorizing spray.

Are manga (comics) available?: We are sorry, but manga are not available at the hotel.

DINING

Does 'buffet style' at the banquet hall mean all-you-can-eat?: Availability at our banquet hall depends on the date and current bookings. We apologize for the inconvenience, but please contact us directly.
TEL: 0152-54-2000
Email: saroma@tsuruga.com

When does the cancellation fee for the banquet hall apply?: Cancellation fees are determined in accordance with our accommodation terms and conditions. Please refer to the following URL for details:
https://www.s-tsuruga.com//images/home/yakkan_saroma.pdf

Can I arrange catering?: We are sorry, but we are unable to accept catering requests under guidance from the public health authorities.

Are children's rates available for banquet or party plans?: Availability at our banquet hall depends on the date and current bookings. We apologize for the inconvenience, but please contact us directly.
TEL: 0152-54-2000
Email: saroma@tsuruga.com

Can I send equipment or materials to the banquet hall in advance?: Yes, we can accept shipments. Please notify the hotel before sending anything.

Do you have conference rooms or banquet halls?: We offer a variety of banquet spaces, from a large 70-tatami hall to smaller private rooms with sunken kotatsu seating for around 10 guests. Please contact us for details.
TEL: 0152-54-2000

Can you accommodate small-group banquets?: Availability at our banquet hall depends on the date and current bookings. We apologize for the inconvenience, but please contact us directly.
TEL: 0152-54-2000
Email: saroma@tsuruga.com

Are there children's amenities or loaner items?: We provide children's slippers, children's samue (room wear), and children's tableware.

Can baby food I bring be heated?: We will do our best to accommodate this request. Please ask the front desk staff.

Does the restaurant offer baby food menus?: We are sorry, but baby food is not available at the restaurant. Baby products are also not sold at our gift shop, so please bring your own.

Do you sell baby products (formula, baby food, diapers, etc.)?: Baby products are not sold at our gift shop.

Can I borrow a bed rail (bed guard)?: Bed rails are available for loan. Please inquire at the front desk.

Can I borrow a crib?: A baby cot is available for loan at a fee of ¥3,300. Please contact us in advance if you wish to use one.

Can I sterilize baby bottles?: We are sorry, but bottle sterilization is not available.

Is there a kids' room?: There is no dedicated kids' room, but there is a wooden toy corner next to the reading corner on the 2nd floor, and a play area on the 1st floor.
https://www.s-tsuruga.com/en/about/experience/facilities.html

Is there a pediatric clinic nearby?: There is no pediatric clinic in the immediate area, but Tokoro Kosei Hospital is located about 15 minutes by car.
https://www.dou-kouseiren.com/byouin/tokoro/

Pediatric clinics are available in Kitami City or Abashiri City, approximately 1 hour by car.

Is there a childcare facility, or can you arrange a babysitter?: We do not have a childcare facility, and we are unable to arrange babysitters.

Can I borrow a stroller?: Rental strollers are available.

Where can I buy alcohol?: Alcoholic beverages are available for purchase only at the 1st-floor gift shop.

Can you accommodate food allergies or ingredient restrictions?: If you have booked a buffet, please note that due to the wide variety of dishes available, it is not possible to identify allergens for each item individually. We kindly ask that you use your own judgment when selecting dishes suitable for your dietary needs.
If you have booked a set-course meal, such as French cuisine, please be sure to inform the hotel of any food allergies in advance so that we can make arrangements to accommodate your needs whenever possible.

Is there an all-you-can-drink plan?: All-you-can-drink options are available at the buffet restaurant only.

Tell me about the hotel bar.: Bar Lounge 'Mawni' is located on the 1st floor—a relaxing space for a nightcap or after-dinner drinks.

Hours: 21:00–24:00 (last order 23:00)
https://www.s-tsuruga.com/facilities/mawni/

Can guests in wheelchairs use the restaurant?: The restaurant is fully accessible for wheelchair users. Please let us know at the time of booking so we can prepare an appropriate table.

Tell me about breakfast.: Breakfast buffet is served at 'La Mer' on the 1st floor, generally from 7:00 to 9:00. Hours may vary on some dates.
https://www.s-tsuruga.com/en/dining/

Can I bring food or drinks into the restaurant?: Outside food and beverages are not permitted in the restaurant, with the exception of baby food and infant formula.

Which restaurant offers a buffet?: Dinner and breakfast buffets are available at 'La Mer' on the 1st floor.
https://www.s-tsuruga.com/en/dining/

For day-trip dining options:
https://www.s-tsuruga.com/en/hotspring/daytrip.html

How can I change or cancel a restaurant reservation?: Restaurant reservations must be changed or cancelled at least 3 days in advance.

Are there age restrictions for entering the restaurant?: Children in elementary school and under are not permitted in the creative dinner restaurant 'HISTOIRE' on the 1st floor. The buffet restaurant 'La Mer' welcomes guests of all ages.

Tell me about dinner.: Dinner buffet: 'La Mer' on the 1st floor, 18:00–21:00 (hours may vary by date)
Creative dinner: 'HISTOIRE' on the 1st floor, 18:00–21:00
https://www.s-tsuruga.com/en/dining/

Is there a dress code?: There is no dress code for any facilities in the hotel.

What drinks are available? Are they included in the meal?: The restaurant offers a variety of drinks including beer, sake, shochu, wine, champagne, chuhai (sparkling shochu cocktails), and all-you-can-drink options. Drinks are not included in the meal and are available as a paid service.

For details, please contact us:
TEL: 0152-54-2000
Email: saroma@tsuruga.com

Are high chairs available in the restaurant?: Children's high chairs are available. As numbers are limited, advance reservation is recommended.

Are there any recommended restaurants nearby?: There are no convenience stores or restaurants in the immediate vicinity of the hotel. For dining options in the city, please visit:
https://kitami-mylove.jp/gourmet

Tell me about lunch options.: Lunch is available at the restaurant. Options include a lunch buffet and course meals (the venue and menu vary by day and situation, so please confirm when making a reservation). Group lunch menus can be arranged to suit your party size and budget.

Lunch information:
https://www.s-tsuruga.com/daytrip/#lnk_d3

Can I add a meal to a room-only or partial-meal plan after booking?: If you booked a plan without dinner and wish to dine in-house, please note that restaurant reservations must be made at least 3 days in advance. We may not be able to accommodate last-minute requests if the restaurant is fully booked.

When do I need to decide on my meal selection?: Meal reservations should be made at least 3 days in advance.

Do you offer plans with and without meals?: We offer plans that include dinner and breakfast, as well as plans with breakfast only.

What are the dining hours, charges, and reservation requirements?: Dining hours are as follows:
・Breakfast: 7:00–9:00
・Dinner: 18:00–21:00

Tell me about the menu.: Dinner: Seafood-featured buffet
Approximately 30–40 buffet items, plus a table-served selection of 5 types of sashimi.

Breakfast: Buffet
Approximately 30 buffet items.

Dinner: Creative Dinner / Special Creative Dinner
A full-course meal. Sample menus are available here:
https://www.s-tsuruga.com/en/dining/

Is any restaurant open late at night?: Restaurant service ends at 21:00.

Are there private dining rooms, and is there a room charge?: Wagashi Kaiseki Ryugutei features a range of rooms, from a large 70-tatami hall to intimate sunken kotatsu-style private rooms, serving Japanese kaiseki cuisine.
https://www.s-tsuruga.com/cuisine/ryugutei/

For banquet and private dining inquiries:
TEL: 0152-54-2000

Is room service or in-room dining available?: In-room dining is not available.

Are there non-smoking and smoking sections in the restaurant?: Both the buffet restaurant 'La Mer' and the restaurant 'HISTOIRE' are entirely non-smoking.

Can I borrow tableware or glassware?: Children's tableware is available for loan.

Can non-guests use the restaurant?: Yes, the restaurant is open to non-guests for dining only. Please visit for details:
https://www.s-tsuruga.com/en/hotspring/daytrip.html

Are there sofa seats available?: Some sofa seating is available in the buffet restaurant 'La Mer.' The French restaurant 'HISTOIRE' does not have sofa seating.

Can I cancel the breakfast or dinner included in my plan?: Meal-inclusive plans are sold with meals, so even if you choose not to eat, a refund is not available.

Can the dinner time be changed?: Yes, dinner time can be changed. Please inquire at the front desk.

ONSEN (Hot Spring)

What amenities are available in the communal bath?: The communal bath is stocked with shampoo, conditioner, body soap, toothbrushes, razors, shower caps, and hairbrushes.

Can infants use the communal bath?: Our hot spring is an iron-bearing spring (gantetsu-sen). Due to its strong mineral content, there is concern about skin irritation and iron deposits. It is recommended that infants avoid bathing in it, or you should consult a physician beforehand. If you do bring an infant in, please keep the visit short and rinse thoroughly with fresh water afterward.

Are there facilities for infants in the communal bath?: There is a baby bed in the changing room of the communal bath for diaper changes and dressing. There is also a multipurpose restroom near the communal bath entrance with a diaper-changing table.

Do you have a hot stone spa (ganban-yoku)?: We are sorry, but we do not have a hot stone spa.

Is there an age restriction for the hot stone spa?: We are sorry, but we do not have a hot stone spa.

Can I use only the hot stone spa?: We are sorry, but we do not have a hot stone spa.

Can pregnant guests use the hot stone spa?: We are sorry, but we do not have a hot stone spa.

Are spa garments and towels provided in the hot stone spa?: We are sorry, but we do not have a hot stone spa.

Is the hot stone spa for women only?: We are sorry, but we do not have a hot stone spa.

Up to what age may children use the opposite-gender bath?: Children aged 6 and under may enter the opposite-gender communal bath and changing room.

Is there a diaper-changing area in the communal bath?: There is a baby bed in the changing room of the communal bath for diaper changes and dressing. There is also a multipurpose restroom near the communal bath entrance with a diaper-changing table.

Is the hot spring a free-flowing (kake-nagashi) style?: Our hot spring uses a circulation and filtration system.

Is day-trip bathing available?: Day-trip bathing is available from 14:00 to 20:00 (last entry at 19:00). Male and female baths alternate on odd and even days.

Day-trip bathing details:
https://www.s-tsuruga.com/en/hotspring/daytrip.html

Is there a massage chair in the communal bath?: We are sorry, but there are no massage chairs in the communal bath.

I have tattoos. Can I use the communal bath?: We sincerely apologize, but guests with tattoos or body art (including stickers) are not permitted to use the communal bath.

Is there an admission fee for bathing?: Bathing is complimentary for overnight guests.

Can I bathe wearing a swimsuit, bath towel, or bathing suit?: Tsuruga Group is a hot spring facility where guests may bathe wearing a bathing suit (nyuyoku-gi). We hope that those wearing a bathing suit can relax comfortably, and we ask for the warm understanding of other guests. Free bath-time covers are also available.

For details, please visit:
https://www.tsurugagroup.com/welcome/

Please note that by local ordinance, towels, sponges, and similar items may not be brought into the bathtub.

Can pregnant guests use the hot spring?: We recommend that guests with the following conditions refrain from bathing or consult their physician beforehand:

Acute illness (with fever), active tuberculosis, malignant tumors, severe heart disease, respiratory failure, renal failure, bleeding disorders, severe anemia, pregnancy (especially first and third trimesters)

Is there an outdoor bath?: Both the 1st-floor and 2nd-floor communal baths have outdoor baths (rotenburo).
https://www.s-tsuruga.com/en/hotspring/japanesebath.html

Tell me about the communal baths and outdoor baths.: We have gender-separated communal baths with hot springs on the 1st and 2nd floors.

Communal bath information:
https://www.s-tsuruga.com/en/hotspring/japanesebath.html

Is there a sauna?: The sauna is located inside the communal bath.

Weekdays & Saturday & holidays: 14:00–24:00 / 5:00–9:00 (next morning)
Sunday: 12:00–24:00 / 5:00–9:00 (next morning)

What are the hot spring's benefits and water type?: Our hot spring is an extremely rare iron-bearing chloride spring (gantetsu enka-butsu-sen). The abundant iron content warms the body, and the salt forms a coating that locks in heat, giving it exceptional warming effects. It is also known as 'the warming spring' or 'the women's spring,' and is effective for neuralgia, chills, and digestive disorders.

◆Spring type: Iron(II)-bearing: Sodium-Magnesium-Calcium Chloride Spring (Neutral hypotonic cold mineral spring)
◆Benefits: Neuralgia, muscle pain, joint pain, frozen shoulder, motor paralysis, joint stiffness, bruising, sprains, hemorrhoids, chronic digestive disorders, chronic skin diseases, post-illness recovery, fatigue recovery, health promotion, frail children, chronic women's conditions, cold sensitivity, cuts, burns, menstrual disorders

Do the male and female baths rotate?: Weekdays: 14:00–24:00 / 5:00–9:00 (next morning)
Weekends & holidays: 12:00–24:00 / 5:00–9:00 (next morning)
The two baths alternate by date. Please check the bathing schedule for details:
https://www.s-tsuruga.com/en/hotspring/

Is there a bathing tax (nyuto-zei)?: A bathing tax of ¥150 per adult per night is charged.

What is the temperature of the hot spring?: The spring temperature at the source is 10.6°C, so it is heated and adjusted to a comfortable temperature.

Are towels provided in the communal bath or outdoor bath?: Towels are not provided in the communal bath. Please bring your own bath towel and face towel from your room.

Can I bathe before check-in or after check-out?: As a general rule, bathing before check-in or after check-out during communal bath operating hours is available as a paid day-trip bathing service.

Are there lockers in the communal bath?: There are key-equipped lockers in the changing room.

Is there a mixed-gender bath?: There is no mixed-gender bath, but a private midnight bath rental is available.

Can I drink the hot spring water?: Our hot spring water is not suitable for drinking.

Is there a cold water bath (mizuburo)?: A cold water bath is available in both the men's and women's communal baths.

Are post-bath drinks or ice cream available?: A complimentary drink corner exclusively for overnight guests is available in the front lobby. Ice cream is also available for purchase at the gift shop.

Tell me about bathing etiquette.: Basic etiquette for the communal bath:

・Rinse your body at the shower area before entering the bath
・Do not put towels in the bathtub (place on head or rest on the edge)
・Be considerate at the shower stations; rinse the chair and bowl after use
・Tie up long hair to keep it out of the water
・Do not run or shout in the bath area
・No diving, swimming, or jumping in the tub
・Dry off thoroughly before entering the changing room
・No cameras or recording devices permitted
・Avoid bathing after drinking or when feeling unwell

I have tattoos. Can I use the sauna?: We sincerely apologize, but guests with tattoos or body art (including stickers) are not permitted to use the sauna.

Is there a water server or cold water dispenser?: Cold water dispensers are available in the changing rooms of both the 1st-floor and 2nd-floor communal baths.

FACILITIES

Is there a cigarette vending machine?: There is no cigarette vending machine, but soft drink vending machines are located on the 1st and 3rd floors.

Are there elevators or escalators?: There is one elevator for general in-hotel movement, and one elevator dedicated to accessing the 2nd-floor communal bath.

Is there an ice machine?: An ice machine is available on the 3rd floor.

Is there a shared computer station?: There is no shared computer in the hotel.

Tell me about laundry services and coin laundry.: A coin laundry is available on the 2nd floor. Detergent can be purchased at the 1st-floor gift shop or at the front desk.

Is there a microwave available?: There is no shared microwave, but please ask the front desk if you need one.

Are there vending machines?: Soft drink vending machines are located on the 1st and 3rd floors. Alcoholic beverages are available for purchase only at the 1st-floor gift shop.

Where can I find information about events and campaigns?: Event and campaign information is posted on our website and displayed throughout the hotel. For advance inquiries, please contact us:
Phone: 0152-54-2000
Email: saroma@tsuruga.com

Is there a nursing room or diaper-changing area?: A multipurpose restroom is located near the gift shop on the 1st floor, equipped with a diaper-changing table.

Is there a café in the hotel?: There is no café, but a complimentary drink corner for overnight guests is available in the front lobby.

Is coffee or tea (black tea, green tea, etc.) available?: Drinks are available in the 2nd-floor lobby and are free for overnight guests. You are welcome to take them to your room.

Can I use hotel facilities before check-in or after check-out?: As a general rule, use of hotel facilities is not permitted outside your stay. The gift shop is open during operating hours (7:30–10:00 / 14:00–21:30) for shopping. Bathing is available as a paid day-trip service (14:00–20:00, last entry 19:00).
https://www.s-tsuruga.com/en/hotspring/daytrip.html

Is there a florist in the hotel?: There is no flower shop in the hotel.

What are the hours and cost for the foot bath?: There is no foot bath at our hotel.

Tell me about the hotel's facilities and services.: Please check our website for a full list of facilities:
https://www.s-tsuruga.com/en/about/

Is there a beer garden?: We are sorry, but we do not have a beer garden.

Is there karaoke?: We are sorry, but we do not have a karaoke facility.

Tell me about the lobby.: Please visit the following URL for details:
https://www.s-tsuruga.com/en/about/

Is there a relaxation facility?: Body treatments and foot care are available at the 1st-floor relaxation salon 'Sole Calante.'
https://www.s-tsuruga.com/en/hotspring/

Are there any game or entertainment facilities in the hotel?: There is no game center, but a billiards table is available in the 1st-floor pool bar, and the 3rd-floor play area has table tennis and karoring (indoor curling). Please enjoy these with your group.
https://www.s-tsuruga.com/en/about/

Is there a hair salon?: There is no hair salon in the hotel.

Tell me about the gift shop.: The gift shop 'Saromaju' is located on the 1st floor. Renovated and reopened in December 2025, it now carries THE NORTH FACE products in addition to a wide selection of local specialties, including Saroma Lake and Okhotsk seafood and produce, Hokkaido confectionery, and 'Ryuhyo-yaki' ceramics by local artisans.

Hours: 7:30–10:00 / 14:00–21:30
https://www.s-tsuruga.com/en/about/

What souvenirs do you recommend, and where can I buy them?: Our gift shop's top recommendation is the 'Gateau Chocolat Brandy'—a flourless chocolate cake with nearly half of its ingredients made up of rich, fragrant chocolate. Other popular Kitami souvenirs include mint products, Akai Silo (cheese cake), and onion soup. Ainu folk crafts are also a wonderful choice.
https://kitami-mylove.jp/concierge/souvenir/

Where can I smoke?: Smoking is permitted in designated smoking areas on the 1st and 3rd floors.

Is there a smoking area in the banquet hall?: We are sorry, but there is no smoking area in the banquet hall.

What activity and experience facilities are nearby?: [Kitami]
・Kitami Family Land (amusement park)
・Kitami Hakka (Mint) Memorial Museum (tours)
・Kita no Daichi Aquarium (Mountain Aquarium)

[Monbetsu]
・Okhotsk Tower (undersea observatory)
・Garinko-go (drift ice cruise, winter)

[Abashiri]
・Museum Abashiri Prison
・Okhotsk Ryuhyo-kan (drift ice museum)

Is there a bowling alley?: There is no bowling alley in the hotel.

Can I do glamping or camping?: We are sorry, but glamping and camping experiences are not available.

Does the golf course have rental clubs or shoes?: We are sorry, but there is no golf course at our hotel.

Is there a golf course? What are the hours and fees?: We are sorry, but there is no golf course.

Is there an age restriction for the fitness club?: There is no fitness gym in the hotel.

Can I use the fitness club before check-in or after check-out?: There is no fitness gym in the hotel.

Tell me about the fitness gym.: There is no fitness gym in the hotel.

Are water sports available?: We are sorry, but water sports are not available.

Can children use the pool?: There is no pool in the hotel.

Can I use the pool before check-in or after check-out?: There is no pool in the hotel.

Tell me about the pool.: There is no pool in the hotel.

I have tattoos. Can I use the pool?: There is no pool in the hotel.

Can I bring flotation devices or kickboards into the pool? Is rental available?: There is no pool in the hotel.

Are towels available at the pool?: There is no pool in the hotel.

Is there a ski school?: We are sorry, but there is no ski school.

Is ski equipment rental available?: We are sorry, but ski equipment rental is not available.

Is a swimming cap required?: There is no pool in the hotel.

Are swimsuits or swimming caps available for rent or purchase?: There is no pool in the hotel.

Tell me about table tennis.: A table tennis table is located in the '3rd Floor Play Area.' The area also features karoring (indoor curling) and other light sports equipment for all ages.

Hours: 7:00–23:30
https://www.s-tsuruga.com/en/about/

Is there a tennis court?: There is no tennis court.

Tell me about weddings.: Bridal services are not available.

Can I use a stroller inside the hotel?: Strollers are welcome inside the hotel.

Is the hotel all-inclusive?: We are sorry, but this hotel is not all-inclusive.

Is towel lending or sales available?: Overnight guests may borrow face towels and bath towels free of charge. Day-trip guests may borrow towels for a fee. Towels are not sold.

Tell me about the photo gallery.: A photo gallery is available on our website:
https://www.s-tsuruga.com/en/about/

Tell me about the speakers in the hotel.: The front lobby's background music is delivered through the JBL Paragon speaker system.

What happens if hotel equipment or fixtures are damaged?: If our hotel suffers damage due to the intentional or negligent actions of a guest, the guest will be liable for compensation.

Tell me about the hotel library.: A 'Reading Corner' is located in the front lobby on the 2nd floor, featuring novels and photo books related to Lake Saroma and the Okhotsk region, picture books in multiple languages, and a wide variety of titles for both children and adults. Books may also be borrowed to take to your room.

Tell me about SDGs initiatives and the Plastic Resource Recycling Act.: Tsuruga Group supports the SDGs (Sustainable Development Goals) and works to promote environmental protection and contribute to local communities through various activities, aiming to grow as a company valued both locally and globally.
https://www.tsurugagroup.com/sdgs/

LOCAL AREA

Is there an ATM nearby?: The nearest ATM is located inside a convenience store approximately 15 minutes by car from the hotel.

When is the best time for autumn foliage?: Kimanepp Cape, one of the scenic highlights of Lake Saroma, is a treasure trove of wild plants. In autumn (early to late September), it is famous for its stunning sea of crimson sango-kusa (glasswort). (Approximately 11 km / 15 minutes by car from our hotel)

Is there an EV charging station?: Two ENECHANGE EV standard chargers (6kW) are available in our day-trip guest parking lot. ※ Please download the app yourself to use the chargers. Payment and operation cannot be handled by hotel staff.
https://ev-charge-enechange.jp/for_drivers/app-info/

Is there a hospital nearby?: On weekdays, Tokoro Kosei Hospital is located approximately 15 minutes by car within Tokoro-cho.

For evenings and weekends, the Kitami City emergency center is approximately 1 hour by car, and Abashiri Chuo Hospital in Abashiri City is approximately 50 minutes by car.

Are there convenience stores or supermarkets nearby?: A convenience store is located approximately 15 minutes by car from the hotel.

Can I fish near the hotel?: Fishing is permitted in Lake Saroma, but there are rules that vary by location, including whether a fishing license is required, closed seasons and areas, and access restrictions. Please refer to the Okhotsk Regional Development Bureau's Fishing Rules 2025 Web version:
https://www.pref.hokkaido.lg.jp/sr/ggk/ggs/turi-r-m/rule-manner.html

Please note that fishing is outside our duty of care, so please take full responsibility in compliance with Natural Park Law permissions and other regulations.

Are there places for forest bathing or walking nearby?: Please visit our sightseeing page for local attractions:
https://www.s-tsuruga.com/en/about/

Is there a gas station nearby?: A Hokuren gas station is located approximately 10 minutes by car from the hotel.
https://www.hokuren-ss.jp/station/detail.php?id=188

Do you sell ice cream?: Ice cream is sold at our gift shop. Please note that soft serve ice cream is not available.

Are there hiking spots nearby?: Please visit our sightseeing page for local attractions:
https://www.s-tsuruga.com/en/about//

Is there a pharmacy nearby?: DCM Nikotto is located in Tokoro-cho, approximately 15 minutes by car. Hours: 9:00–20:00. It carries general over-the-counter medicines (Category 2 & 3) and medical supplies.

Is there a post office nearby?: A post office is located in Tokoro-cho, approximately 15 minutes by car. If you have already affixed a stamp, there is a post box in our day-trip guest parking lot.

When is the best time for cherry blossoms?: Recommended cherry blossom viewing spots in Kitami City:

Konpira Sakura Park:
https://www.pref.hokkaido.lg.jp/kn/tkn/hana/place/o006.html

Kitami Flower Paradise:
http://zouenktm.sakura.ne.jp/

Nokkeushi Park:
https://www.city.kitami.lg.jp/administration/town/detail.php?content=5913

Is there a beach nearby?: Tokoro Jonan Beach is located approximately 15 minutes by car from the hotel. Please check each year for the designated swimming season.
https://www.google.com/maps/place/%E5%B8%B8%E5%8D%97%E3%83%93%E3%83%BC% E3%83%81%E6%B5%B7%E6%B0%B4%E6%B5%B4%E5%A0%B4/@44.1239597,144.0742232, 15z/data=!3m1!4b1!4m6!3m5!1s0x5f12c92ac116f481:0x104bffc06b6243c!8m2!3d44. 1239602!4d144.0742232!16s%2Fg%2F11g8w4j2h_?entry=ttu& g_ep=EgoyMDI2MDIwOS4wIKXMDSoASAFQAw%3D%3D

Are there shopping centers or retail stores nearby?: For shopping options in Kitami City, please visit:
https://kitami-mylove.jp/spots/sales/

What are the local specialty products?: Recommended Kitami souvenirs include Akai Silo (cheese cake) and onion soup. For more local specialties and gourmet options, please visit:
https://kitami-mylove.jp/concierge/souvenir/
https://kitami-mylove.jp/gourmet/

Tell me about tourist spots in the area.: Please visit our sightseeing page:
https://www.s-tsuruga.com/en/about/

In-hotel activities are also available:
https://www.s-tsuruga.com/en/about/

CELEBRATIONS & ANNIVERSARIES

Tell me about celebrating birthdays and anniversaries.: We can arrange celebration cakes, champagne, flower bouquets, and more to suit your occasion. Whether for family, friends, or a couple, we are happy to help make your special day memorable.
https://www.s-tsuruga.com/plans/anniversary.html

Can I celebrate a birthday or anniversary at the restaurant?: We can arrange celebration cakes, champagne, and more. Whether for family, friends, or a couple, we can help create a memorable moment.
https://www.s-tsuruga.com/plans/anniversary.html

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