Yes, we have free shuttle bus from Kitami to our hotel. Please check here. *Please make a reservation 5 days in advance before your check-in date. *If you would like to change or cancel the shuttle bus reservation, please contact us prior 72 hours before using date. Call at our hotel directly +81-152-54-2000 is better than send email.
Do you have parking?
We have free parking and free vallet parking service.
Where is the most nearest airport?
It is Memanbetsu Airport. (女満別空港) Approximately 60minutes by car.
We are sorry inform you that we do not provide any shuttle buses between airport and hotel. Guests have to take a taxi or rent a car come to hotel by yourself.
Where is the most nearest station?
Nearest station is JR Kitami Station. (北見駅) Approximately 60 minutes by car or public bus. And JR Abashiri Station (網走駅) 60 minutes by car or public bus. We only operate the free shuttle buses between JR Kitami Station (北見駅) and hotel. If you would like to take the shuttle bus, please make a reservation 5 days in advance before your check-in date.
What is your "MAP CODE" and "Address" ?
Map code:525 731 599 Address:306 Sakaeura Tokoro Cho Kitami Hokkaido Japan
RESERVATION
Do you have Non-smoking room?
Yes, all of our guest rooms are non-smoking style.
If you want to smoke, please go to the smoking booth on the 1st or 3rd floor in our hotel.
Do you accept just one guest?
Of course, we are happy to meet just one guest. Please choose "SOLO TRAVEL" package.
Do you accept credit card?
We accept VISA, MASTER, AMEX, JCB, Diner's Club and UnionPay.
Do you accept the mobile online payment systems ?
We accept ALIPAY (支付宝) online payment systems in our Tsuruga Group Hotel.
All consumption bills in hotel can be charged it to your room number, then pay them by the mobile online payment systems at front desk when check out time.
What is your cancellation policy ?
Our cancellation policy are
Check in 8-14 days prior : 10% Check in 2-7 days prior : 30% Check in 1 day prior : 50% Same day & No-show : 100%
You can cancel your reservation by FREE of charge until 15 days before your arrival in Japan Standard Time.
Please kindly note that you will be charged a fee on base of our “Cancellation Policy” if you cancel within the indicated period.
STAY
What are the Check-in and Check-out time?
Check-in time is 15:00-19:00, Check-out time is until 10:00.
Do you arrange the dishes because I cannot eat some foods?
Ther is available free internet access almost of guest rooms and around lobby.
Where can I eat breakfast and dinner?
If you choose Buffet you can take buffet restaurant "La Mer". If you choose French you can take restaurant "HISTOIRE". Breakfast is buffet restaurant "La Mer".
What time is dinner and breakfast available?
Breakfast 7:00 - 9:00 Buffet Dinner 18:00 - 21:00 (Last seating time is 19:30) French Dinner 18:00 - 21:00 (Last seating time is 19:00) *Please note that guests who check in after 19:00 will not be served dinner, and no refund will be given. *Open hours may change without prior notice.
ONSEN (Hot Spring)
Do you have hot spring ?
Yes, you can enjoy nature hot spring (onsen) at communal (public) bath. The public hot spring segregated into “male” baths and “female” baths. Please note it in advance that we cannot accept to bring towels in bathtub and also wearing any clothes or swim wear, please use our public onsen for naked style without any clothes.
Do you have open-air bath?
Yes, we have it at communal (public) bath.
Do you have open-air bath in the rooms?
I'm afraid we don’t have it.
I have tattoos. Can I use the public hot springs ?
We are sorry to inform you that guests with tattoos may not use the public hot springs or public bath facilities. We ask for your understanding and cooperation.
GUEST ROOM
Do you have any facilities in the guest room?
Refrigerator, Air conditioner, Electrical pot, Toilet with Washlet, Hair dryer, LCD TV, Safety Box. Shampoo, Conditioner, Body soap, Toothbrush, Comb, Razor, Bath Towels, Face Towels, Slippers, Samue (room wear)
Do you have private open-air bath rooms?
I'm afraid we don’t have it.
Do you have internet access?
There is available free internet access in the lobby.
Do you have Non-smoking room?
Yes, all of our guest rooms are non-smoking style. If you want to smoke, please go to the smoking booth.
Do you have the double bed room?
We are sorry, all of our rooms offer the single size beds in our hotel, so we cannot prepare the double bed for guests.
OTHER
What is the best season to visit Hokkaido?
All year round recommnended. Especially summer ( June - October ) and winter ( January - February ) are good for visiting Hokkaido.
Do you have day spa and lunch?
Yes, day trip spa and lunch buffet package or only day trip spa. Please contact to us because it is varies from the season. Please contact here.
